Website technical support

- We will help protect and improve your website at all levels
- Both one-time and monthly package work options are available.
- Cost from 40$/hour

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What is technical support?

Website technical support is a set of services and activities aimed at maintaining the stable, secure, and fast operation of a website. It's like servicing a car: you don't wait for it to break down—you regularly check, update, and protect it.

Additional services

Website development
Website development
Price: from 125,400 UAH

Nowadays, a website is a key step in developing a business, personal brand, or project in the digital environment.
Advantages:
- We create websites that Google and users love, with full SEO optimization – your site is ready for promotion right out of the box.
- We meet Google's 90+ website loading speed requirements for mobile and desktop.
- Exclusive solutions tailored to your needs - we'll create a design that will make your brand stand out
more details
Website acceleration
Website acceleration
Cost: from 1,670 UAH/hour

Thanks to acceleration, you will gain a competitive advantage over other sites.
Advantages:
- We'll increase your website's loading speed to 90+ on Google PageSpeed in 3 days.
- Instant response, instant loading - your site will fly even on a weak internet connection.
- Your site will remain visually and functionally the same as before - only faster.
more details
SEO promotion
SEO promotion
Price: from 12,500 UAH

Organic promotion of your website to reach the TOP-3.10 in 4-6 months
Advantages:
- 1. Increased traffic to your website;
- 2. Getting into the TOP-3.10 search results, and therefore more potential clients;
- 3. The cost of attracting customers is lower compared to paid promotion methods;
- 4. Clients will find your website in search results even after SEO work has been stopped;
More details

Why do you need technical website support?

Without technical support, a website can be vulnerable to various attacks and crash at the most inopportune moment. Technical support will help promptly resolve any issues with your website.

Website support is suitable for: owners of online stores and corporate websites, bloggers and media platform owners, marketers and digital agencies, freelancers and web developers – anyone who values stability and a professional approach.

Maintaining uninterrupted operation

Technical support ensures that the site is available 24/7, without crashes or errors that could discourage customers and cause losses. - the power and quality of the device from which your site is accessed; - the user's location; - the volume of pages loaded

Prompt troubleshooting

If any problem occurs—whether it's a 500 error, a virus, or a broken layout—our specialists will quickly find and fix the cause.

Regular updates and protection from hacking

Updating your CMS, plugins, and themes is critical to security. Without them, your site may be vulnerable to attacks.

Data backup

Creating regular backups ensures that even if a serious problem occurs, your website can be quickly restored.

Speed and performance optimization

Technical support helps speed up your website, improving user experience and SEO.

Consulting and management assistance

Not every website owner understands the intricacies of CMS or hosting. Technical support will advise you on the best course of action.

Saving time and nerves

Instead of spending hours solving technical problems, you can focus on your business—we'll take care of the rest.

Project development

Good support not only responds to problems but also suggests improvements: implementing new features, speeding up the site, and helping with SEO.

Why choose Imaris?

Efficiency

We fix urgent errors within 30–60 minutes. Your website is reliably protected at all times.
An integrated approach

Support isn't just about fixing it if it's broken. We update, protect, optimize, and consult. We offer a full range of website maintenance.
Experience with different platforms

WordPress, OpenCart, and custom development—we support all types of sites and technologies.
Transparency and accountability

You are always in the know: detailed reports, notifications about completed work, request history
Flexible rates and conditions

We offer both one-time and subscription services. Choose the format that suits you best.
Safety is priority #1

Monitoring, attack protection, backups, and antivirus software are all included. Threats will be eliminated before you even know it's there.

Cases

Online store development Developing an online hat store with a 97+ loading speed for mobile devices using Page Speed

CMS:
OpenCart
Completion date:
1 year
Speed (mobile):
97+

Website development Website development in 1 month for a mineral water manufacturer

CMS:
WordPress
Completion date:
1 month
Speed (mobile):
94+

Online store development Development of a fast and responsive online tobacco store

CMS:
Laravel
Completion date:
4 months
Speed (desktop):
90+

view portfolio

Reviews

Integrated promotion

Andrey Samoilov

Director of the online store of tourist equipment "Mandrivnik""

Over 1.5 years, traffic increased by 700 thousand new users, the sales price was 2.7$, and the ROI was 492%

Integrated promotion

Vitaly Ilnitsky

co-founder of the sanitary equipment company Solaris

In 1 year, the online store's income increased by 76%, and the number of sales doubled with the help of SEO and PPC

Dev

Olga

Director of the wedding and evening dress store "Lileya""

High-quality development of two websites within the agreed timeframe and subsequent SEO optimization

all reviews

Have you had technical support yet?

Order an audit and receive recommendations that prevent you from attracting more clients.

get an audit

Do you have technical specifications?

If you already have a ready-made technical specification for your project with all the necessary information, send it to us and we will evaluate the work

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Stages of technical support work

1 Analysis and diagnostics of the current state of the site

We examine the CMS, hosting, plugins, loading speed, errors, and security. We assess weaknesses and risks.

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2 Agreeing on support terms

We determine the scope of tasks, the frequency of reviews, and the speed of feedback. We sign a contract or record a one-time request.

3 Setting up monitoring and notifications

We integrate tools for monitoring website availability, performance, SSL certificates, and updates.

4 Backup

We set up regular automatic backups of your website and database.

5 Updating CMS, plugins, themes

We monitor software updates, resolve conflicts after updates, and conduct stability testing.

6 Troubleshooting errors and technical failures

We respond promptly to requests, restore website functionality, fix bugs, and maintain a log of solutions.

7 Ensuring security

We protect against DDoS attacks, malware, and vulnerabilities. We install firewalls, antivirus solutions, and access restrictions.

8 Performance optimization

We improve loading speed, reduce server load, and configure caching and CDN if necessary.

9 Consulting and customer support

We answer questions, provide recommendations for improving the site, and provide training on how to work with the CMS (if necessary).

10 Monthly progress report

We provide the client with a report describing the tasks, request statistics, and optimization results.

You often ask:

What is included in technical support?: Website monitoring, troubleshooting, system updates, hosting support, backups, attack protection, and much more.

Do you support WordPress / OpenCart sites?: Yes, we work with all popular CMS and custom solutions.

What to do if the site goes down at night or on a weekend?: When you enable 24/7 support, we monitor your site 24/7 and respond automatically.

Is it possible to order support one-time?: Yes, both one-time requests and subscription services with favorable terms are possible.

How does payment work?: After agreeing on the terms, you can pay monthly at a fixed rate or one-time for completed tasks.

Do you make backups?: Yes, we set up regular backups (daily, weekly – at the client’s choice).

Do you remove viruses and malware?: Yes, we clean infected websites, protect against repeat attacks, and patch vulnerabilities.

Can I contact you if you didn't make the website?: Of course. We work with any projects, even those created by other contractors.

Can you manage multiple websites at once?: Yes, we have experience managing multiple projects on different platforms simultaneously.

I didn't find the answer to my question.: If you still haven't found the answer to your question, please submit a request on our website or email us at info@imaris.ua, and our manager will contact you shortly.

Daria Babyanskaya,
manager of the Imaris company

To contact us